Telesales Person:- “Installation will be £25”

Customer:- “The direct mail I received from your company this morning says free installation.”

This is a real and typical example of what happens when internal communications are ignored. Important information fails to get to the people who need it. Rumour, grapevine and gossip fill the information vacuum - and as we all know, it’s rarely good news that travels fast.

When prompted, virtually every employee will bemoan the lack of information from their management team but if you aren’t addressing the issue, maybe they have a point.

Bulletin, intranet, newsletters, briefings - we help you to identify and create the most effective communications channels for your organisation - and keep them functioning.